Disappointing communication from a booking hub, not a true tour operator Rating: 2/5 The tour itself was fine, but Travel the Guianas acts as a middleman rather than an actual operator. They collect payment, hand each country off to a local agency, and then step back. The gaps between the agency, the local operators, and the customers caused problems that were entirely preventable. What went wrong: • Arrival flight details were passed to the local agency incorrectly. • Hotel information didn't match between what customers were told and what the agency had on file. When I arrived, the hotel had no reservation under my name. • Tour type confusion: one couple on my trip believed they had booked a private tour, but it turned out to be a group tour. • No support when it mattered. When the hotel couldn't find my reservation, I called the agency and no one picked up. No one ever returned my call or followed up afterward. The only reason I was okay is that I had the local guide's number. It felt like they were happy to take the money and pass off the work, keeping a commission without providing real coordination or service. I chose them because a friend used them five years ago and had a good experience, but that clearly doesn't reflect how they operate now. If you book with them, get every detail (flights, hotels, tour type) confirmed in writing directly with the local operator, and don't count on the agency being reachable if something goes wrong.

Amazing trip overall. Gets marked down a few stars because two drivers were on their phones the entire time they drove, which made me uncomfortable. There is a lot of drives through rural areas with no medical care anywhere near so a crash would be awful. Five stars if the drivers kept their full attention on the road.

Generally things went well but without an overall guide on the tour it felt a bit disconnected. There wasn’t proactive communication on changes in the schedule like the change in flight time in Guyana. It was unclear for 3 days who was in the group. In French Guiana it went well. This was the best coordinated part. The meal situation was tough on the first couple of days. No time to eat at the airport, lunch at 2:30-3:00pm after the city tour

Travel The Guianas did a great job arranging my 3 Guianas trip. My drivers and guides showed up promptly to meet me at the airport, hotels, and at the border crossings. The guides were knowledgeable and really gave me a good insight into each country. It was a busy trip but I was so glad I got to see and learn so much about each of the Guianas. I would love to go back and explore more. If I do I will happily use Travel the Guianas again. Shouts out to the wonderful guide in Georgetown who gave me a very informative city tour, Stephanie in Paramaribo who showed me the entire city and surroundings in a day and made the dolphin watching especially fun, and John and Glen who spent 3 days showing me French Guiana from the border crossing, to Cayenne, and back. Thank you!

Very professional and organized. All drivers were great and office staff were very prompt addressing any inquiry. Itinerary was delivered as advertised. Accommodations were very good except Hotel des Roches in French Guiana. While it was large, is was quite run down and the AC was not functioning and staff said they knew it but France doesn’t use AC. Hard to believe this was the upgrade we paid for. The catamaran transport to the Salvation Islands was mediocre at best with refreshments consisting of peanuts, stale crackers and Kool Aid. Captain of Tony’C Boats was very rude and unaccommodating. The driver Glen, from river crossing Surinam/French Guiana and back was first class in every respect. .